Managing Replies & Contacts

Tracking replies in your Inbox

See every brand reply in one place and keep the conversation going.

Reply sentiment & filtering

How replies are sorted by sentiment so you can act on the best ones first.

Analyzing replies with Pam

Ask Pam to summarize threads and surface the replies worth your time.

Inbox keyboard shortcuts, bulk select & archiving

Move through your inbox fast with shortcuts and bulk actions.

Managing your pipeline in Contacts (Table vs Board)

Track contacts through stages in a table or a drag-and-drop board.

Contact statuses, explained

What each pipeline stage means and when to move a contact forward.

Tags & bulk actions on contacts

Organize contacts with tags, and update many at once.