Can I pause everything while I am away?

Yes. There is a one-tap pause control at the top of the Outreach page that stops all sending, both pitches and follow-ups, instantly. Nothing goes out while you are paused and your queue stays exactly as you left it. Flip it back on when you return and outreach picks up right where it stopped.

Frequently asked questions | PitchBrand Help

Q: Does PitchBrand send emails on my behalf?

Yes, but only from the inbox you connect. PitchBrand does not send from a shared or relay address. When you connect your Gmail, Outlook, or any IMAP inbox, your pitches and follow-ups go out from your real email address, so brands see and can reply to the same address you would use yourself. Replies sync back into your Inbox so you can track every conversation in one place, and you can review, edit, reorder, or skip any queued email before it sends.

Q: How many emails should I send per day?

You set this yourself with the Daily Limit in Outreach Settings, anywhere from 1 to 30 emails per day, with a default of 20. Emails do not all fire at once; they are spaced out naturally across your send window (your chosen sending days, timezone, and start and end times) to protect your sender reputation. If your inbox is new or you are new to cold outreach, start lower at around 5 to 10 per day and ramp up over a couple of weeks.

Q: What happens if a brand does not reply?

Chase, your follow-up agent, handles it. After your first pitch, Chase sends polite follow-ups automatically on the schedule built into your sequence and keeps going until the brand replies. The moment a reply comes in, follow-ups for that contact stop automatically, so you never email someone who has already responded.

Q: Can I use my own domain or custom inbox?

Yes. Connect Gmail or Google Workspace and Outlook or Microsoft 365 with secure OAuth sign-in (one click, no password to manage), or connect iCloud, Yahoo, or any IMAP provider with an app password. Whichever you choose, brands see your real address on your own domain. You set it up under Settings, then Mailbox.

Q: How is my email account kept secure?

For Gmail and Outlook, PitchBrand uses OAuth, the same secure sign-in you already use across the web, so you grant access without handing over your password. Your inbox connects through a secure, industry-standard OAuth handshake, so your password is never stored on our servers. You can disconnect your inbox at any time from Settings, then Mailbox, which immediately revokes access.

Q: What is the difference between Templates and Penny?

Templates are reusable pitches you write once and reuse across many brands, with merge tags like the brand or contact name that auto-fill for each recipient, ideal when you have a proven message to send verbatim. Penny is your AI copywriter who researches each brand and writes a fresh, personalized pitch in your voice for that specific company. Use Templates for speed and consistency, and Penny when you want every pitch uniquely tailored. Many creators use both.

Q: What is the difference between Starter and Outreach Plus?

Two things: credits and Autopilot. Starter is 29 dollars per month or 199 per year and includes 500 credits per month with no Autopilot. Outreach Plus is 49 dollars per month or 349 per year (our most popular plan), includes 1,000 credits per month, and adds Autopilot. Both plans include all five AI agents, unlimited outreach emails, unlimited templates, and reply tracking. Credits unlock contact emails at 1 credit each.

Q: What is Autopilot, and which plan has it?

Autopilot automatically finds brands that match your profile, has Penny write personalized pitches, and queues them for sending, so your outreach keeps running without you refilling the queue by hand. It is available on Outreach Plus and Agency, not on Starter. You can turn it on or off any time in Outreach Settings, and you need a connected email to enable it.

Quick answers to the questions creators ask most about sending cold pitches with PitchBrand — covering legality, your connected inbox, send limits, follow-ups, security, and plans. Need more detail? Each answer links to a full guide.

Is cold email legal and safe?

Yes. Sending a relevant, honest business pitch to a brand is legal in the US (under CAN-SPAM) and most other regions, as long as you follow a few basic rules: be truthful about who you are, don't use deceptive subject lines, send from a real inbox, and honor any request to stop. PitchBrand is built around these habits — you pitch from your own email address, every message looks like a normal person-to-person email, and you can stop following up with anyone at any time.

The safest cold email is a genuinely relevant one. Pitch brands that actually fit your niche and audience, keep volume reasonable, and you'll stay well within the lines. See mistakes that hurt deliverability for what to avoid.

Does PitchBrand send emails on my behalf?

Yes — but only from the inbox you connect. PitchBrand does not send from a shared or relay address. When you connect your Gmail, Outlook, or any IMAP inbox, your pitches and follow-ups go out from your real email address, so brands see (and can reply to) the same address you'd use yourself. Replies sync back into your Inbox so you can track every conversation in one place. You stay in control: review, edit, reorder, or skip any queued email before it sends. Learn more in why PitchBrand needs your email connected.

How many emails should I send per day?

You set this yourself with the Daily Limit in Outreach Settings — anywhere from 1 to 30 emails per day, with a default of 20. Emails don't all fire at once: they're spaced out naturally across your send window (your chosen sending days, timezone, and start/end times) to protect your sender reputation. If your inbox is new or you haven't done cold outreach before, start lower (5–10/day) and ramp up over a couple of weeks. See setting your daily send limit & schedule.

What happens if a brand doesn't reply?

Chase, your follow-up agent, handles it. After your first pitch, Chase sends polite follow-ups automatically on the schedule built into your sequence — and keeps going until the brand replies. The moment a reply comes in, follow-ups for that contact stop automatically, so you never email someone who's already responded. Read how follow-ups work (meet Chase).

Can I use my own domain or custom inbox?

Yes — that's the whole point. Connect Gmail or Google Workspace and Outlook or Microsoft 365 with secure OAuth sign-in (one click, no password to manage), or connect iCloud, Yahoo, or any IMAP provider with an app password. Whichever you choose, brands see your real address on your own domain. Set it up under Settings → Mailbox, or follow connecting your email (Gmail, Outlook & IMAP).

How is my email account kept secure?

For Gmail and Outlook, PitchBrand uses OAuth — the same secure sign-in you already use across the web — so you grant access without ever handing over your password. Your inbox connects through a secure, industry-standard OAuth handshake, so your password is never stored on our servers. You can disconnect your inbox at any time from Settings → Mailbox, which immediately revokes access. For locking down your PitchBrand login itself, see account security: password, 2FA & sessions.

What is the difference between Templates and Penny?

Templates are reusable pitches you write once and reuse across many brands, with merge tags (like the brand name or contact's name) that auto-fill for each recipient — great when you have a proven message you want to send verbatim. Penny is your AI copywriter: she researches each brand and writes a fresh, personalized pitch in your voice, tailored to that specific company. Use Templates for speed and consistency; use Penny when you want every pitch uniquely tailored. Many creators do both. See writing a pitch with Penny and creating reusable Templates.

What is the difference between Starter and Outreach Plus?

Two things: credits and Autopilot. Starter ($29/mo or $199/yr) includes 500 credits per month and does not include Autopilot. Outreach Plus ($49/mo or $349/yr, our most popular plan) includes 1,000 credits per month and adds Autopilot. Both plans include all five AI agents, unlimited outreach emails, unlimited templates, and reply tracking. Credits unlock contact emails (1 credit each). See credits & plans, explained.

What is Autopilot, and which plan has it?

Autopilot automatically finds brands that match your profile, has Penny write personalized pitches, and queues them for sending — so your outreach keeps running without you topping up the queue by hand. It's available on Outreach Plus and Agency (not on Starter). You can turn it on or off any time in Outreach Settings, and you'll need a connected email to enable it. See turning Autopilot on & off.

Can I pause everything while I'm away?

Yes. There's a one-tap pause control at the top of the Outreach page that stops all sending — pitches and follow-ups — instantly. Nothing goes out while you're paused, and your queue stays exactly as you left it. Flip it back on when you return and outreach picks up right where it stopped. See pausing & resuming outreach.

How do you find verified email addresses?

Open the Email Finder, enter any company domain, and PitchBrand surfaces the decision-makers at that brand. Every email runs through verification checks before we show it — we only display contacts whose emails have passed those checks, so you're not burning credits on dead addresses. Unlock the contacts you want (1 credit each), then add them straight to your outreach queue. See finding emails with the Email Finder and email verification status, explained.

Is there a Lifetime plan?

No. PitchBrand's current plans are Starter ($29/mo or $199/yr), Outreach Plus ($49/mo or $349/yr, most popular), and Agency (custom pricing — email support@pitchbrand.co). All are subscriptions you can cancel anytime, and one brand deal typically covers months of PitchBrand. See managing your subscription & plan.