How follow-ups work (meet Chase)

Most replies don't come from the first email — they come from a thoughtful follow-up. That's Chase's job. Chase is the follow-up agent that automatically sends the next step in a sequence until a brand replies, then stops. You set the cadence; Chase handles the timing and sending.

How a sequence runs

A sequence is your initial email plus up to three follow-ups (four steps total). Here's the flow:

1. Your Initial Email sends from the Queued tab on your schedule.
2. The contact moves to In Progress, where their follow-ups live.
3. Each follow-up sends automatically after the delay you set between steps.
4. When all steps have sent, the sequence moves to Complete.

Replies stop the chase

The whole point of follow-ups is to stop the moment they're no longer needed. If a contact replies, their remaining follow-ups are canceled automatically — no awkward "just bumping this" email after someone already wrote back. The sequence is then marked complete.

Controlling your follow-ups

Open any contact in the queue to see their full sequence as stacked step cards labeled Initial Email, Follow-up 1, and so on. From there you can:

• Edit the subject and body of any step that hasn't sent yet.
• Change the delay between steps using the connector between cards.
• Click Add Follow-up to add another step (up to four total).
• Remove an individual follow-up, or skip the whole sequence.

Tip: Keep follow-ups short and add a new angle each time, rather than just repeating the first email.

For how to edit and reorder these steps, see editing, skipping & reordering queued emails.