Reconnecting or changing your email

PitchBrand sends your outreach through your own inbox, so a healthy email connection matters. If sending stops or you want to switch accounts, the fix lives in one place: Settings → Mailbox.

When you'll need to reconnect

Open Settings → Mailbox and look at your connected account. PitchBrand will flag a problem with a banner:

• Reconnection needed — your email access expired. The fix is to disconnect and reconnect.
• Connection Error — we're having trouble reaching your inbox. Same fix: disconnect and reconnect.

If sending has stopped but you don't see a banner here, also check why emails aren't sending.

Reconnect your current email

1. Go to Settings → Mailbox.
2. On your connected account, click Disconnect.
3. Choose your provider again — Gmail, Outlook, or Other Email (IMAP) (for iCloud, Yahoo, or any IMAP provider).
4. Finish the secure sign-in. You'll briefly see a Finishing setup state while your mailbox syncs, then a green Connected badge.

Switch to a different email

To send from a different address, disconnect the current account first, then connect the new one:

1. In Settings → Mailbox, click Disconnect on the current account.
2. Pick the provider for the new address and complete the sign-in.

Tip: Gmail and Outlook connect with a one-time secure sign-in (OAuth) — no app password needed. If you used an app password on an older version, you'll be asked to connect once more; that's expected.