Connecting Fastmail (with an app password)

Fastmail connects to PitchBrand over IMAP using a Fastmail app password. Fastmail requires an app password for all third-party access — your regular login password will not work over IMAP or SMTP. Setup takes a couple of minutes.

Plan note: Fastmail's Basic plan does not include IMAP or SMTP access. You'll need to be on the Standard, Professional, or higher plan to connect Fastmail to PitchBrand.

Step 1: Generate your Fastmail app password

1. Open app.fastmail.com/settings/security (or in Fastmail: Settings > Privacy & Security > Connected apps & API tokens).
2. Click Manage app passwords and access.
3. Choose New app password.
4. Give it a name like PitchBrand.
5. Leave Mail, Contacts & Calendars selected (this includes IMAP and SMTP). You can narrow it to Mail only if you prefer, but the default works fine.
6. Click Generate password. Fastmail may show a Verify it's you prompt — confirm your account password to proceed.
7. Copy the password Fastmail displays. It's shown once.

Step 2: Connect in PitchBrand

1. In PitchBrand, open Settings > Mailbox and choose Other Email (IMAP).
2. On the secure form, enter:
   • Email address — your full Fastmail address (any of your Fastmail aliases work, but use your primary address for the cleanest setup)
   • Password — the app password you just generated
   • IMAP server — imap.fastmail.com
   • IMAP port — 993
   • IMAP encryption — SSL/TLS
   • SMTP server — smtp.fastmail.com
   • SMTP port — 465
   • SMTP encryption — SSL/TLS
3. Submit. PitchBrand will sync your mailbox and show a green Connected badge.

Tip: Fastmail also accepts SMTP on port 587 with STARTTLS — either combination works. If one fails, try the other.

Things to know about Fastmail app passwords

• Custom domains work the same way. If your Fastmail account uses a custom domain (e.g. you@yourname.com), enter that full address as the username — Fastmail's servers handle it.
• Two-step verification doesn't change the setup — Fastmail uses app passwords whether or not you have 2FA on.
• To revoke PitchBrand's access, go back to app.fastmail.com/settings/security, find the app password labeled "PitchBrand," and revoke it.

If the connection fails

• "Invalid credentials" — make sure you used the app password, not your regular Fastmail password. Fastmail rejects the regular password on IMAP by design.
• "IMAP/SMTP access not available" — check your Fastmail plan. The Basic tier doesn't include IMAP/SMTP; upgrade to Standard or higher.
• Permission errors — the app password might have been generated with the wrong permission scope. Generate a new one with the default Mail, Contacts & Calendars setting.